We offer free worldwide shipping for orders over €25. For orders under €25 the shipping fee is €4.99.

Additionally, we offer Premium Insured Shipping for just €1.99. With this option, you are guaranteed a refund or a replacement product if your package is lost in transit, if you provide the wrong address, or if the local delivery company fails to deliver.

Both options have track and trace.

No, we take care of all customs costs, so you are not faced with unexpected costs.

All our products are shipped from our warehouse abroad, with our supplier. Your order is usually delivered in 5 to 15 working days. In most cases, this will happen within 10 working days, but please be aware of potential delays due to holidays or strikes. Since the order fits through the mailbox, you don’t need to stay home for delivery.

You have 14 days from receipt to make a decision. If you wish to return an item, please let us know via email (contact@myitalianbracelet.com) or our contact form, specifying the item(s) you wish to return and your order number. Here we will provide you with more information. Shipping costs are at your own expense. Please refer to our refund policy for further details and conditions.

Unfortunately, we do not offer an exchange service. However, you can return your undamaged and unused charms and bracelets. Upon receiving the returned items, we will process a refund, allowing you to purchase the desired products accordingly.

Our payments are processed through Shopify payments. We offer the following payment methods: Credit/Debit cards, PayPal, Apple pay, Google pay, Ideal and Bancontact.

Once you placed an order, you will receive a confirmation and invoice via email. Your order will be dispatched within 5 days. Once the order is shipped, you will receive a tracking code in your email.

We provide a 1-year warranty on our products, applicable only to manufacturing defects. Damages incurred through regular use, such as scratches, are not covered under the warranty. Additionally, damages resulting from incorrect or excessive force when inserting charms into your bracelet are not covered.

Moreover, variations in color compared to the website do not constitute manufacturing defects. This is because our charms are mostly handcrafted, leading to slight differences.

In the event of a defective product, please contact us within 1 year. Include a photo of the defective item and your order number in your message. Please also specify whether you prefer a replacement product or a refund.

We have a special page (How it works) with a detailed explanation and instructional videos for this question!

For each bracelet, you will need approximately 16-20 charms, depending on the width of your wrist. Refer to our size chart to determine how many charms you need. Our standard bracelets come with 18 charms.

Our charms and bracelets are made of stainless steel. This material offers resistance to discoloration, strength and hypoallergenic characteristics, making it an excellent choice for jewelry.

Our collection is regularly renewed and expanded. Therefore, keep an eye on our website or subscribe to our newsletter to stay updated.