Refund policy
Incorrect address
It is important to provide accurate information when checking out. Please ensure you enter a real and complete first and last name, without using a company name. Incomplete or incorrect names can lead to inspection at customs and affect the delivery time of your package. It can also result in package loss, for which we cannot be held responsible.
Ensure you enter your address correctly. Once we have shipped your package (within 2 days) we cannot make any changes. If your package is delivered incorrectly due to an address error on your part, and you did not select the Insured Shipping option at checkout, we are not responsible and cannot issue a refund. We can offer to send a new package, but there will be costs involved depending on the country and the order value.
If the tracking information for your order indicates that the package is being returned to us, please be aware that this is not the case. Unfortunately, we do not receive these packages; they are destroyed by the courier. This occurs when there is an address error that makes the package undeliverable. If Insured Shipping was not purchased, we cannot be held responsible for any resulting loss.
If you want to learn more about the Insured Shipping, please refer to our shipping policy.
Cancellation
Unfortunately, once an order has been placed, it cannot be canceled. However, if you are not satisfied with your purchase, you may return your order in accordance with our refund policy.
Returns
You have 30 days from the delivery date to decide if you would like to return an item. To start a return, please contact us through our contact form or email: contact@myitalianbracelet.com. We will contact you with the retour address. Please note, shipping is to the Netherlands and costs are at your own expense.
You cannot return an item if it has been used or is damaged due to incorrect or excessive force when inserting charms into your bracelet.
Once we have received your return, we will review it within 2 business days. After that, please allow 5-10 business days for the money to be back in your account. If you return all items, we will issue a full refund, which includes the order value, transaction costs, and shipping cost if they were paid at the time of purchase. Please note that the insurance fee is not included in the refund.
Gift cards are not eligible for refunds.
Exchanges
Unfortunately, we do not offer an exchange service. However, you can return your undamaged and unused items. Once we receive the returned items, we will process a refund, enabling you to purchase the desired products accordingly.
Warranty
We provide a 1-year warranty on our products, applicable only to manufacturing defects. Damages resulting from regular use, such as scratches, are not covered under this warranty. Additionally, damages caused by incorrect or excessive force when inserting charms into your bracelet are also not covered.
Please note that variations in color compared to what is shown on our website do not constitute manufacturing defects. Our charms are primarily handcrafted, which can lead to slight differences.
Our stainless steel products do not turn green with normal use. However, exposure to chemicals such as perfume, sunscreen, or chlorinated water may affect the material. In such cases, any resulting discoloration is not covered under the warranty.
In the event of a defective product, please contact us within 1 year of your purchase. Include a photo of the defective item and your order number in your message, and specify whether you prefer a replacement or a refund.
Need help?
Contact: contact@myitalianbracelet.com
Last update: 20-08-2025