• Orders over €30: Free shipping (including Track & Trace)*
• Orders under €30: Shipping fee of €5.99 (including Track & Trace)

Additionally, we offer Insured Shipping for just €1.99. This option guarantees a refund or replacement for stolen, lost, misdelivered, or incorrectly addressed packages. Your order is fully protected from checkout to delivery.

*Due to recent U.S. tariff changes, a $5.99 shipping fee now applies to all U.S. orders, no matter the order value. This includes customs handling, so there won’t be any surprise charges.

Shipping to all other countries is still free for orders over €30, with no customs fees either.

Australia, Austria, Bahrain, Belarus, Belgium, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.

No, we cover all customs fees!

• Estimated Delivery: 5–15 working days (usually within 10 days)
• Processing Time: 1-3 working days for dispatch

Orders to Australia may take longer to arrive and have fewer tracking updates.

Please be aware of potential delays due to holidays and strikes. Since the order fits through the mailbox in most countries, you don’t need to stay home for delivery.

Once your order is shipped out, you will receive a tracking number in your email. You can track your package on our special tracking page.

You have 30 days from the delivery date to decide if you would like to return an item. To start a return, please contact us through our contact form or email: contact@myitalianbracelet.com. We will contact you with the retour address. Please note, shipping is to the Netherlands and costs are at your own expense.

Please refer to our refund policy for further details and conditions.

Unfortunately, we do not offer an exchange service. However, you can return your undamaged and unused charms and bracelets. Once we receive the returned items, we will process a refund, enabling you to purchase the desired products accordingly.

We provide a 1-year warranty on our products, applicable only to manufacturing defects. Damages resulting from regular use, such as scratches, are not covered under this warranty. Additionally, damages caused by incorrect or excessive force when inserting charms into your bracelet are also not covered.

Please note that variations in color compared to what is shown on our website do not constitute manufacturing defects. Our charms are primarily handcrafted, which can lead to slight differences.

Our stainless steel products do not turn green with normal use. However, exposure to chemicals such as perfume, sunscreen, or chlorinated water may affect the material. In such cases, any resulting discoloration is not covered under the warranty.

In the event of a defective product, please contact us within 1 year of your purchase. Include a photo of the defective item and your order number in your message, and specify whether you prefer a replacement or a refund.

We have a special how it works page with a detailed explanation and an instructional video for this question!

For each bracelet, you will need approximately 17-20 charms, depending on the width of your wrist. Refer to our size chart to determine how many charms you need. Our standard bracelets come with 18 charms.

All our products are made of high-quality stainless steel. This material is waterproof, rust-resistant, tarnish-free, and won’t leave green spots, making it an excellent choice for jewelry!